Terri has an extensive background from the retail sector working with high level clients for many years at Bergdorf Goodman in New York. Terri hails from Texas and attended the university of Texas. She has extensive training and skills in customer service and brings a warm Texas approach to her patient service center at our front desk. She is constantly striving to improve our front office scheduling and patient coordination services. You will enjoy meeting and working with Terri.
Nicki has been with our practice for over 7 years and is our multitask master. Nicki originally started in our practice as a certified surgical assistant and then her roles expanded into numerous tasks including but not limited to coordinating our surgery center accreditation every three years, study club operations, back office support assisting with every realm of patient business assistance and assistance with referral office support and communication. She has completed ACLS/CPR curriculum on multiple occasions as well as the AAOMS national anesthesia certification exam DAANCE.
Grant has been with our practice for 3 years as a surgery assistant. He works in all phases of the surgery side of the practice as well as on our consultation side. Grant is a former engineering student from UMKC and is preparing in the future for a career in nursing. He has tremendous skills in many aspects of the practice from detailed mechanical problems to IT troubleshooting that is a big asset to our practice. He has completed ACLS/CPR curriculum as well as the AAOMS national anesthesia exam DAANCE, and has recently received his EMT certification in KS and MO.
Felipe has been with our practice for over 2 years and is a pre-healthcare student completing his undergraduate studies at Creighton University. Felipe is a talented assistant who works in all phases of the practice on both the surgery and clinic sides. He is bilingual and his Spanish fluency allows tremendous assistance and comfort to our primarily Spanish speaking patient base. Felipe has completed ACLS/CPR curriculum as well as the AAOMS national anesthesia exam DAANCE. Felipe is in the process of physician assistant PA application with a future career in healthcare.
Kim has been with us for 3 years and has been a great addition in the areas of determination of insurance benefits and implant case treatment planning and scheduling. Kim takes the time to assist patients in every aspect of benefit determination and coordination of the patients treatment plan with the referring offices. Kim’s previous background in a cardiology practice is very helpful to our practice when we are working with the patient’s primary care physician in physical assessments for anesthesia. Kim leads our front office administration and is extremely dedicated.
Sheila is a staff member who has completed her CCA (Certified Coding Associate) degree and has passed the RHIT exam through the AHIMA (American Health Information Management Association. Sheila adds expertise to our business office in the area of insurance claim submissions, predeterminations and customer service. Sheila is constantly working to improve our front office service delivery.
Brandon is a summer surgical assistant. He is an outstanding pre dental student at UMKC who has spent abundant time in our practice before. Brandon demonstrates tremendous skill in all aspects of our surgery center.
Abigail is a summer surgery assistant who has finished her first year at UMKC School of Dentistry. She is highly qualified graduating Summa Cum Laude from Pittsburgh State University in Biology. She is excelling in her dental school class and already has vast experiences in the oral surgery arena including 2 mission trips to Cambodia in 2015 and 2017.